Terms of Service

Product: Shackler — Pharma Marketing Platform Operated by: Develomers Inc. / Develomers Software FZCO Effective Date: February 21, 2026 Last Updated: February 21, 2026

1. Agreement to Terms

By accessing or using Shackler — including the mobile application available on iOS and Android, the web-based management dashboard, and any related services (collectively, "the Platform") — you agree to be bound by these Terms of Service ("Terms").

These Terms apply to all users of the Platform, including pharmaceutical company administrators, Medical Representatives (MRs), distributors, stockists, and any other authorized personnel.

Where a separate written agreement has been signed and notarized between Develomers Inc. / Develomers Software FZCO and the client organization ("the Client Agreement"), the terms of that notarized Client Agreement shall take precedence over these Terms of Service in all matters of conflict or ambiguity. These Terms of Service govern only where the Client Agreement is silent.

If you do not agree to these Terms, do not access or use the Platform.

2. Who We Are

Shackler is developed and maintained by:

Develomers Inc. Ahmedabad, Gujarat, India

Develomers Software FZCO Dubai, United Arab Emirates

References to "Develomers," "we," "us," or "our" in these Terms refer to the applicable entity based on your organization's registered agreement.

3. Eligibility

To use Shackler, you must:

  • Be at least 18 years of age
  • Be authorized by your employer or client organization to access the Platform
  • Have a valid account created by your organization's administrator
  • Comply with all applicable laws in your jurisdiction

Shackler is a business-to-business platform. Individual consumer accounts are not offered. All access is provisioned through the client organization.

4. Account Access and Security

Your organization's administrator creates and manages user accounts within Shackler. As a user, you are responsible for:

  • Keeping your login credentials confidential
  • Not sharing your account with any other person
  • Notifying your administrator immediately if you suspect unauthorized access
  • All activity that occurs under your account

Develomers is not liable for any loss or damage arising from unauthorized account access resulting from your failure to maintain credential security.

5. Client Organization Responsibilities

The client organization that has subscribed to Shackler is responsible for:

  • Ensuring all users within their organization comply with these Terms
  • Managing user access, including deactivating accounts for departed employees
  • The accuracy and legality of all content, data, and materials uploaded to the Platform
  • Obtaining any necessary regulatory approvals for promotional materials presented through Shackler
  • Compliance with pharmaceutical marketing regulations applicable in their operating jurisdiction (including but not limited to UCPMP guidelines in India and equivalent regulations in the UAE and other operating territories)

6. Permitted Use

Shackler is licensed for use within pharmaceutical, nutraceutical, cosmetics, and related healthcare marketing operations. Permitted uses include:

  • Managing and presenting pharmaceutical product catalogs to healthcare professionals
  • Recording and managing doctor interactions and relationship data (DRM)
  • Processing product orders and distributor communications
  • Accessing field analytics and performance dashboards
  • Internal communications between field force and management

7. Prohibited Use

You may not use Shackler to:

  • Upload or distribute content that is false, misleading, or in violation of pharmaceutical advertising regulations
  • Share, transfer, or sublicense your access to any third party outside your organization
  • Reverse-engineer, decompile, or attempt to extract the source code of the Platform
  • Interfere with or disrupt the Platform's infrastructure or other users' access
  • Use the Platform for any purpose that violates applicable law, including data protection laws, healthcare regulations, or anti-bribery regulations
  • Upload content that infringes any third-party intellectual property rights
  • Attempt to gain unauthorized access to any other organization's data within the Platform

8. Intellectual Property

All rights, title, and interest in the Shackler platform — including its design, code, architecture, modules, and features — belong exclusively to Develomers Inc. / Develomers Software FZCO.

Your organization retains full ownership of all data, doctor lists, call records, presentation materials, and business information uploaded to or generated within your private deployment of Shackler.

The Shackler name, logo, and associated marks are the intellectual property of Develomers. You may not use them without prior written permission.

9. Infrastructure and Data Hosting

Shackler is deployed on infrastructure owned and managed by the client organization. Each client operates their own private Google Cloud Platform (GCP) project and Firebase instance. Develomers configures and deploys the platform into your infrastructure but does not host or store your data on shared Develomers servers.

This means:

  • Your data does not reside on Develomers-controlled servers during normal operation
  • No other client's data is co-mingled with yours
  • You retain control over your cloud environment at all times

Details of infrastructure responsibilities are governed by the Client Agreement.

10. Subscription, Fees, and Payment

Access to Shackler is provided under a subscription model consisting of a one-time setup fee and ongoing monthly fees. Specific pricing, payment schedules, and terms are defined in the Client Agreement signed between your organization and Develomers.

Where no Client Agreement governs, the following defaults apply:

  • Invoices are payable within 15 days of issue
  • Late payments may result in suspension of access pending clearance
  • Fees are non-refundable unless otherwise stated in the Client Agreement

11. Modifications to the Platform

Develomers reserves the right to:

  • Update, modify, or improve any feature of the Platform at any time
  • Add new modules or features (which may carry additional fees as per the Client Agreement)
  • Discontinue specific features with reasonable notice

We will not remove core functionality relied upon by active clients without providing at least 30 days' written notice and a reasonable transition path.

12. Suspension and Termination

Develomers may suspend or terminate access to Shackler if:

  • Payment obligations are not met
  • The client organization or its users materially breach these Terms
  • Continued access poses a security or legal risk

Upon termination, all client data remains accessible for export for a period of 30 days, after which it may be deleted from the configuration environment. The specific data return and deletion process is governed by the Client Agreement.

Client organizations may terminate their subscription as per the notice terms stated in the Client Agreement.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Develomers provides the Platform on an "as is" basis for the features and functionality described
  • Develomers is not liable for any indirect, incidental, consequential, or special damages arising from use of the Platform
  • Our total liability for any claim arising from these Terms shall not exceed the fees paid by the client organization in the three months preceding the claim

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Develomers, its directors, employees, and agents from any claims, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Content or data you upload to the Platform
  • Your violation of any applicable pharmaceutical marketing regulations
  • Any unauthorized use of your account

15. Third-Party Services

Shackler may integrate with third-party services (such as WhatsApp for order forwarding, or ERP systems via API). Develomers is not responsible for the availability, security, or terms of those third-party services. Your use of integrations is subject to the respective third-party terms.

16. Governing Law and Disputes

These Terms are governed by:

  • For clients in India: The laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.
  • For clients in the UAE and other international territories: The laws of the UAE (DIFC or applicable emirate). Disputes shall be resolved by arbitration in Dubai under applicable arbitration rules.

Where a notarized Client Agreement specifies a different governing law or dispute resolution mechanism, those provisions govern.

17. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify client administrators with at least 14 days' notice before the changes take effect. Continued use of the Platform after that period constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact us at:

Email: [email protected] Website: develomers.com

For matters governed by a signed Client Agreement, please refer to the contact details specified in that agreement.

These Terms of Service are supplementary to, and do not replace, any signed and notarized Client Agreement between Develomers and the client organization. In all cases of conflict, the Client Agreement prevails.